Privacy Policy

1. Introduction

Carematics Health (“Carematics Health,” “we,” “our,” or “us”) is committed to safeguarding the privacy, confidentiality, integrity, and security of the personal and health-related information entrusted to us by our patients, website visitors, and service users.

This Privacy Policy outlines the manner in which Carematics Health collects, processes, uses, stores, discloses, and protects personal information and sensitive health information obtained through our website, digital platforms, healthcare services, diagnostic services, and related interactions.

By accessing, browsing, or using the Carematics Health website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Information We Collect

Carematics Health may collect personal information and sensitive health information that you voluntarily provide through various channels including appointment scheduling forms, contact forms, consultation requests, diagnostic service requests, newsletter subscriptions, customer support communications, and other healthcare-related interactions.

2.1 Personal Information

The personal information we may collect includes your full name, contact number, email address, residential or correspondence address, age, date of birth, gender, emergency contact information, and identification details where required by law.

2.2 Health Information

The health-related information we may collect includes medical history, existing medical conditions, symptoms and health concerns, diagnostic reports, laboratory results, treatment records, prescriptions, and healthcare documentation.

2.3 Automatically Collected Information

When you access our website, we may automatically collect technical and usage information including IP address, browser type, device information, location data, website usage patterns, cookies, tracking technologies, and analytics data.

3. Purpose and Legal Basis for Processing Information

Carematics Health may collect, process, and use your information for appointment management, healthcare consultations, treatment delivery, maintaining medical records, communication, website improvement, legal compliance, fraud prevention, and protection of health and safety.

4. Medical Information and Confidentiality

Carematics Health recognizes that health-related information constitutes sensitive personal data and requires enhanced protection. All medical information shall be treated as strictly confidential and accessible only to authorized personnel.

5. Cookies and Tracking Technologies

Our website may utilize cookies, web beacons, analytics tools, and similar technologies to enhance functionality, improve user experience, analyze traffic, and strengthen security.

6. Disclosure and Sharing of Information

Carematics Health does not sell, rent, lease, or commercially exploit personal or health-related information. Information may be disclosed only where necessary for healthcare delivery, operational support, legal compliance, or protection of rights and safety.

7. Data Security

Carematics Health employs industry-standard administrative, technical, and organizational safeguards designed to protect personal and health-related information from unauthorized access, misuse, disclosure, alteration, or loss.

8. Data Retention

Personal and health-related information shall be retained only for as long as reasonably necessary to provide healthcare services, comply with legal obligations, maintain records, and support operational requirements.

9. Your Rights

Subject to applicable laws and regulations, you may have the right to access, correct, update, delete, restrict, or object to the processing of your personal information and withdraw previously provided consent.

10. Third-Party Websites

The Carematics Health website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

11. Children’s Privacy

Our services are not intended for minors without the involvement or consent of a parent or legal guardian, except where permitted by applicable law.

12. Changes to this Privacy Policy

Carematics Health reserves the right to amend, modify, update, or replace this Privacy Policy at any time. Changes become effective upon publication on the website.

13. Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, please contact Carematics Health through the Contact Us page available on our website.